Noor Nihay Portfolio

About me

Adaptable and self-driven IT professional with hands-on experience in system hardening, vulnerability testing, and secure system configurations. Comfortable working across Windows, Linux, and macOS environments, with familiarity in infrastructure tools, cloud configurations, and network security platforms. Known for solving problems independently and collaborating well in team environments. Eager to contribute to IT teams focused on infrastructure and security.

Experience

Information Systems Co-op Student

Libro Credit Union

January - April 2024

● Delivered remote technical support for 50+ branch employees, resolving hardware (desktops, printers, peripherals) and software issues via phone and email, ensuring minimal downtime.

● Resolved 100+ service tickets covering login, connectivity, and system errors by leveraging Active Directory and remote support tools, consistently meeting SLA response times.

● Monitored and verified daily server backups across 10+ branch locations, ensuring 100% data availability and supporting business continuity during system recovery tests.

Store Associate

April 2022 — 2023 December

● Helped customers with product questions and offered personalized recommendations to improve their shopping experience.

● Helped train new team members by sharing tips and best practices to get them up to speed.

Remark Fresh Markets

Education

Fanshawe College

Advanced Diploma in Cyber Security - Computer Science
January 2022 - December 2025

● Hardened Windows and Linux systems through lab-based access control, permission management, and multi-factor authentication setup.

● Applied CIS Controls, NIST Cybersecurity Framework, and OWASP Top 10 to design secure systems and evaluate real-world attack scenarios.

● Worked with Wireshark, VMware, VirtualBox, and pfSense to analyze network traffic and configure firewalls for threat detection and mitigation.

● Collaborated in group labs to simulate audit-style documentation of vulnerabilities and propose governance-focused mitigations.

● Applied networking protocols (TCP/IP, DNS, DHCP, HTTP/HTTPS, ICMP, FTP) in lab environments to

Looking to connect?

If you have a job opportunity or would like to collaborate, feel free to reach out using the form on the right. I’m always open to hearing about new roles, projects, and ideas.

Phone

519-641-9434

Email

noornihay@gmail.com